Updated 11 October 2026

Lyastone ships to Australia and New Zealand, with delivery to selected international destinations where available at checkout. Orders are prepared and dispatched from Sydney, Australia. Unless a product page states otherwise, orders are normally dispatched within 1–3 business days. Carrier transit times begin after dispatch and may vary by destination, public holidays and network delays.

Australia

• Standard AU Shipping — A$10: available when the discounted merchandise subtotal is below A$75.
• Free Standard AU Shipping: available when the discounted merchandise subtotal is A$75 or more.
• Express AU Shipping — A$15: available at checkout. Orders placed before 2:00 pm Sydney time on a business day are prioritised for same-business-day dispatch where possible. Orders placed after the cut-off, on weekends or on public holidays are processed on the next business day.

New Zealand

• Standard NZ Shipping — A$10: available when the discounted merchandise subtotal is below A$75.
• Free Standard NZ Shipping: available when the discounted merchandise subtotal is A$75 or more.

New Zealand orders are normally dispatched within 1–3 business days. Carrier transit time is additional.

How the A$75 free-shipping threshold is calculated

The threshold is based on the merchandise subtotal after product and order discounts, before shipping charges. For example, if a discount reduces an A$79 item to A$71.10, the cart is below the A$75 threshold and the applicable standard shipping rate will be shown at checkout.

Tracking, delays and address details

• When tracking is available, the tracking link is sent after the parcel is dispatched.
• Carrier estimates are not guaranteed. Weather, peak periods and regional service interruptions can extend delivery times.
• Please check the delivery address before placing the order. Contact us as soon as possible if an address is incorrect; changes cannot be guaranteed after dispatch.
• If tracking has not updated for an unusual period, contact us through the Contact page with your order number.

New Zealand duties and taxes

Unless checkout states otherwise, any import duties, taxes or fees charged by New Zealand authorities are not included in the product or shipping price and are the recipient's responsibility.

Other international destinations

Enter your delivery address at checkout to confirm whether delivery is available and review the applicable methods and charges before payment. Delivery timeframes vary by destination and customs processing. Any applicable import duties, taxes or fees are the recipient's responsibility unless checkout states otherwise.

Packaging

Standard Lyastone packaging is included. Optional Gift Box packaging is A$10 per box and is not included as standard. The Travel Jewellery Roll is a separate accessory; any offer is subject to the terms and availability shown on the website.