The cover applies to faults caused by improper workmanship or materials, including a clasp, setting or component that fails because of a production issue.

• Normal wear and tear.
• Tarnishing, oxidation or gradual fading of plated finishes.
• Scratches, dents, bending or chain breakage caused by wear, pulling or impact.
• Loss, theft, accidental damage, misuse or incorrect storage.
• Damage caused by water, chlorine, salt water, perfume, skincare, sanitiser, sweat or harsh cleaning products.
• Damage caused by alterations or repairs performed by someone not authorised by Lyastone.
• Failure to follow the care instructions supplied with the product.

1. Stop wearing the item if continued use could cause further damage.
2. Email lyastoneau@outlook.com with your order number or proof of purchase.
3. Include a clear description of the issue and 2–4 clear photographs.
4. Our team will assess the information and provide the next steps.

If a claim is accepted, Lyastone will provide an appropriate remedy in accordance with this cover and the Australian Consumer Law. Depending on the circumstances, this may include repair, replacement or refund.

If the claim is valid, we will reimburse reasonable return delivery costs. Any optional work outside this cover will be quoted and approved before work begins.

The 6-month period does not replace or shorten your automatic consumer guarantee rights. Those rights may continue for a reasonable period after this voluntary cover ends, depending on the product and circumstances.