Where are Lyastone orders dispatched from?

Orders are packed and dispatched from Sydney, Australia. Most orders leave us within 1–3 business days.

Where do you ship?

We currently ship to Australia and New Zealand.

How much is shipping?

Standard shipping to Australia and New Zealand is A$10, and Australian express shipping is A$15. Free standard shipping applies to Australian and New Zealand orders with a subtotal of A$75 or more after discounts. See our Shipping Policy for full details.

Do you have any gift with purchase?

Yes. Orders over A$75 include one complimentary Lyastone Travel Jewellery Roll, while stocks last.

When will an express order be dispatched?

Express orders placed before 2pm Sydney time are prioritised for same-business-day dispatch where possible. Orders placed after the cut-off, on weekends or on public holidays are processed on the next business day.

Will I receive tracking?

Yes. Once your order has been dispatched, tracking information is sent to the email address used at checkout. Please allow a little time for the carrier's first scan to appear.

Can I see Lyastone jewellery in person?

Yes. You can try on our pieces at AM Coffee, inside Mt Wilga Private Hospital, 66 Rosamond Street, Hornsby. See Find Us for trading hours and directions.

Does every order include gift packaging?

No. Every order includes standard Lyastone packaging. Optional Lyastone Gift Box packaging is available for A$10 per box. If you need more than one gift box, please add the required quantity to your order. The complimentary Travel Jewellery Roll is separate from Gift Box packaging.

How do I choose a piece with meaning?

Every Lyastone piece belongs to one of five meaning collections: North Star (direction), Butterfly (growth), Heart (love), Bloom (birth stone and becoming) and Talisman (luck). Explore them on Shop by Collection.

Can I return an item?

Eligible, unworn items may be returned within 30 days in their original condition and packaging. For hygiene reasons, earrings are not eligible for change-of-mind returns. Your rights regarding faulty or misdescribed goods are unaffected. Please review our Refund Policy before returning an item.

Can I change or cancel an order?

Please contact us as soon as possible. We will try to help before dispatch, but changes or cancellations cannot be guaranteed once an order has entered packing or has been shipped.

Which payment methods are available?

Available methods may include PayPal, Apple Pay, Shop Pay and Afterpay, depending on your device, location and checkout eligibility. The current options are displayed securely at checkout.

How do I choose the right ring size?

Use our Ring Size Guide before ordering. For a wide band or ring stack, a slightly larger size may feel more comfortable.

How should I care for my jewellery?

Keep jewellery dry, avoid perfumes and household chemicals, wipe it after wear and store pieces separately. Material-specific guidance is available in our Jewellery Care Guide.

What should I do if an item arrives damaged or faulty?

Please contact us promptly with your order number and clear photos of the item and packaging. We will assess the issue under our Warranty Policy and applicable Australian Consumer Law rights.

Which Polaris necklaces use lab-grown diamonds?

The Polaris Month of Love Necklace, Polaris Evermore Star Necklace and Polaris Starlight Lab-Grown Diamond Necklace use lab-grown diamonds with a gold-plated 925 sterling silver base. Materials vary across the wider range, so check each individual product page. Read our Polaris Materials & Care guide.

Are these gold-plated silver necklaces solid gold?

No. Their base metal is 925 sterling silver, finished with gold plating.